Refund and Cancellation Policy
TechTub's returns and exchange policy gives you an option to return or exchange items purchased on TechTub for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:
Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of TechTub credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate
a doorstep refund for the return amount into the refund mode selected at the time of initiating the return
request. This doorstep refund may not be applicable for some pin codes in which case refund will be
initiated after the product has been received at our warehouse and has passed a quality check. If the picked
up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item
for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of
the item, free of cost. However all exchanges are subject to stock availability and subject to your address
being serviceable for an exchange. If you choose to exchange an item, our delivery representative will
deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer
you an option to exchange items purchased by you on TechTub for same or different sizes of same style or
for any other item of the same or different value from TechTub within the specified exchange period
subject to your address being serviceable for an exchange.
The following EXCEPTIONS and RULES apply to this Policy:
Accessories, Wrist-Bands cannot be exchanged or returned.
Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery.
Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available. Also, these items cannot be exchanged.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
Under Exchange Policy,
a) If you choose to exchange the item purchased by you on TechTub within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.
b) If you choose to exchange item purchased by you on TechTub for any other item of the same or different value from TechTub. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.
c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by TechTub as the case may be, for an exchange.
d) Applicable refund for exchange will be trigger post successful pick of original item from you.
6) Exchanges are only allowed for pincodes which are serviceable for an exchange.
7) Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.
8) Non- returnable products/categories cannot be exchanged.
10) TechTub shall reserve the right to restrict exchange of the items purchased on TechTub if customer in any way breaches or misuse this policy, as determined in TechTub's sole discretion.In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
11) TechTub will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, TechTub would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
12) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
13) If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
How do I place an exchange request on TechTub?
By contacting us through Call / Email / Rising Ticket
What is No Questions Asked Returns?
Once you create a return via App / Desktop as per the returns policy, TechTub will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.
Why has my return been put on hold despite No Questions Asked Returns Policy?
At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact Center.
How long would it take me to receive the refund of the returned product?
After the refund has been initiated by TechTub as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
NEFT - 1 to 3 business days post refund initiation
TechTub Coins - Instant
Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
Please note, TechTub initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a TechTub warehouse. In case of any refund discrepancies, TechTub may at its sole discretion, request you to share with us a screenshot of your bank statement.
How do I return multiple products from a single order?
By contacting us through Call / Email / Rising Ticket.
Does TechTub pick up the product I want to return from my location?
Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request by Contacting us.
We will pick up the return within 4 - 7 days from the request placement date.
Please keep the return shipment ready.
Why has my return request been declined?
This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and TechTub assumes no liability in this regard. For more details, please call our customer care.
Why did the pick up of my product fail?
We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.
Why is my returned product re-shipped?
This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and TechTub assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.